We believe we have provided you with all the necessary information. Please, check carefully our size chart as well as the products' descriptions before making a purchase. If you are confused, you can contact us at firstname.lastname@example.org
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our phyiscal return address is:
404 Hengshan Road, Shanghai, China, 400041.
Once we recieve the item we will refund the item or exchange it.
Exchanges & Refunds (if applicable)
We only accept to exchange or refund, if:
- wrong item(s) received.
- the item is damaged or defective.
Contact us at email@example.com for refund or replacement request.
- Cancellation of an order is possible as long as the order hasn't been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order.
- If the order has already been shipped, cancellation is not possible.
Contact us at firstname.lastname@example.org for cancellation request.
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- If an item is missing, please contact us at email@example.com with the order number, the missing item's name and a picture of the package showing the shipping label
* Please be advised that if you can not provide us with the picture of the package showing the shipping label, it will not be possible for us to process your request.
Why does my item look different from the picture advertised?
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
What is the time frame to report a problem with my order?
You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there's nothing we can do to help you.